Privacy Policy

1. Who This Policy Applies To

• Visitors of our website
• Registered users and customers of MailPackr
• Individuals whose personal data is processed through customer email campaigns (“Recipients”)

MailPackr acts in different legal roles depending on the data:

• For customer account data, MailPackr is the Data Controller
• For recipient data uploaded by customers, MailPackr is the Data Processor, and the customer is the Data Controller

Customers are responsible for ensuring they have lawful permission to collect and contact recipients.

2. Information We Collect

A. Information You Provide to Us

• Name
• Email address
• Password (stored in encrypted or hashed form)
• Company or organization name (optional)
• Support communications

B. Campaign and Messaging Data (Provided by Customers)

• Recipient email addresses
• Email content and templates
• Campaign metadata (delivery status, bounces, timestamps)

This data is processed only to provide email delivery and analytics services.

C. Technical and Usage Information

• IP address
• Browser type and version
• Device and operating system
• Log files and timestamps
• API usage metrics

D. Billing Information

• Payment status
• Subscription plan
• Invoices and transaction references

We do not store full credit card details on our servers.

3. How We Use Information

• Provide and operate the Service
• Deliver email campaigns and analytics
• Authenticate users and prevent fraud
• Provide customer support
• Improve platform reliability and performance
• Comply with legal obligations

We do not sell personal data.

4. Lawful Basis for Processing

• Performance of a contract (providing the Service)
• Legitimate interests (security, fraud prevention, monitoring)
• Legal obligations
• Consent, where applicable

Customers are responsible for ensuring lawful processing of recipient data.

5. Data Storage and International Transfers

Data may be processed in multiple geographic regions, including the United States and other locations where our providers operate. We rely on contractual safeguards and industry-standard protections.

6. Data Security

• Encryption in transit and at rest
• Access controls and role-based permissions
• Network monitoring and logging
• Regular system updates and patching

No system is 100% secure, but we continuously improve safeguards.

7. Data Retention

Data is retained only as long as necessary for service operation and legal obligations. Customers may delete campaigns and contact lists at any time.

8. Your Rights

• Access
• Correction
• Deletion
• Restriction or objection
• Data portability

Requests: support@mailpackr.com

Recipients should contact the sender directly.

9. U.S. Privacy Rights (Including California)

• Right to know
• Right to delete
• Right to correct
• Right to non-discrimination

Requests: support@mailpackr.com

10. Children’s Privacy

MailPackr is not intended for children under 13. Any discovered data will be deleted promptly.

11. Third-Party Services

We use third-party providers for infrastructure, email delivery, analytics, and billing under strict contractual obligations.

12. Data Breach Response

• Investigate and contain incidents
• Notify where legally required
• Prevent recurrence

13. Policy Updates

Updates will be posted on this page. Continued use means acceptance of changes.